The AI risk everyone forgets is the rollout
28 August 2026
Why change management and customer experience, not the model, decide whether your AI actually works.
Read →You can run AI governance in Confluence and Jira. Here is where it breaks.
1 August 2026
Stitching AI governance together in a wiki, a ticket board and a spreadsheet is the sensible first move. It works right up until a regulator asks you to prove one decision, or you lose sight of the portfolio.
Read →Why a 20-year CX leader built an AI-governance company
15 June 2026
Governance software is the most user-hostile category there is. I set out to change that, by making the person who is actually trying to get something done the hero.
Read →Robodebt didn't fail for lack of a tool. It failed for lack of the disciplines.
15 June 2026
What Australia's most damaging automation failure teaches anyone now deploying AI in government and regulated business.
Read →Value delivered, value sustained: the half of AI value most dashboards miss
12 June 2026
Most AI dashboards measure value delivered. Almost none measure value sustained, and that's where AI programs quietly fail.
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