Why a 20-year CX leader built an AI-governance company
Governance software is the most user-hostile category there is. I set out to change that, by making the person who is actually trying to get something done the hero.
Read →Robodebt didn't fail for lack of a tool. It failed for lack of the disciplines.
What Australia's most damaging automation failure teaches anyone now deploying AI in government and regulated business.
Read →Value delivered, value sustained: the half of AI value most dashboards miss
Most AI dashboards measure value delivered. Almost none measure value sustained, and that's where AI programs quietly fail.
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